EXPERIENCE DESIGN
The most powerful experiences are designed, not assembled. Mapping a customer or participant journey before a single asset is produced is one of the most valuable investments a brand or event team can make.
I am regularly engaged to help transform complex experience concepts into clear, visually compelling representations that communicate the full arc of an experience to stakeholders. These illustrated journey maps and experiential overviews serve a dual purpose: they are sales tools that secure stakeholder and executive buy-in, and production guides that align creative delivery teams with the original vision.
This approach is particularly effective for live event design, product experience communication, user journey mapping, and process workflow visualization, in any scenario where the gap between concept and execution carries meaningful risk.
BRINGING IDEAS AND CONCEPTS TO LIFE
FEATURED PROJECT
SOUTHWEST AIRLINES EMPLOYEE APPRECIATION EVENT
EXPERIENCE DESIGN | CPG AGENCY
When CPG Agency needed to bring a large-scale employee appreciation event to life at Globe Life Field in Arlington, Texas, the challenge wasn't just creative — it was logistical. The concept had to be compelling enough to build excitement, practical enough to satisfy venue requirements, and concrete enough to keep production on budget before a single dollar was committed to build.
Working alongside the CPG team, I combined traditional illustration with AI image generation to solve all three at once. Detailed hand-drawn illustrations served as precise reference material for the AI generation process — a method that gave us real control over the output, ensuring the imagery accurately reflected the specific activities planned and the actual space they'd inhabit. The result was a suite of photorealistic visuals that could do something renderings rarely do: make a room feel the energy of something that didn't exist yet.
Those visuals became the foundation of a virtual tour experience that walked the Southwest Airlines client through the event as we envisioned it — space by space, moment by moment. By the time the presentation was over, the team wasn't just aligned on logistics. They were excited.
EXPLORE PAST PROJECTS USING THE LINKS BELOW.

